2021 Agenda

8:45 - 9:15 am

In-person registration

9:15 - 9:50 am

Breakfast and in-person networking roundtables

Join us for our networking roundtables to connect and talk about important industry topics over a cup of coffee. Each table will be given a list of questions for discussion to help guide the conversation and exchange of ideas.

9:50 - 10:00 am

Opening remarks from chairperson

Kishan Mangat

Senior Associate, DWF

Paul Lucas

Managing Editor, Insurance Business

10:00 - 10:45 am

Opening keynote: Growing for gold

Hear from an Olympic gold medallist who shares insights into the work she invested to reach her goal – which wouldn’t have been possible without her teammates. This is collaborative leadership at its finest.

Hannah Mills

2x Olympic Gold Medallist, Sailing

10:50 - 11:35 am

Panel: Strategies for a remote workforce: How insurance leaders can make a difference in mental health

With an increase in reported mental health issues among employees during the COVID-19 crisis, companies are now shifting their priorities towards employee wellbeing. Especially in a hybrid or even fully remote workspace, what behaviours can employers incorporate to create a safer, more supportive workplace culture? How can the insurance industry move the conversation on mental health from discussion to action so that it becomes the norm? In this session, panellists discuss best practices for creating a positive work environment that truly supports your team.

  • Developing effective initiatives to manage mental health and stress in a remote workforce  
  • Establishing a culture of support through empathetic leadership 
  • Mindfulness, ERG groups, and other tools to help find balance
  • Creating psychological safety in the C-Suite


Caren Thomas

HR Director, CII


Sharon Brown

Managing Director, Harbour Underwriting

Claire Weston

Head of GLISE UK Branch and CEO of Great Lakes UK Services, Munich Re

Steve Collinson

Head of HR, Zurich UK

Natalie Graham

SVP, Head of Claims, Mosaic Insurance

11:40 - 12:15 pm

Fireside chat: Diversity and inclusion initiatives that are working

It’s been a year of disappointments and lost battles, but also times of freeing change and hope. As an industry, it’s important that we continue to have candid conversations about how we can tangibly progress and grow together through diversity, equity and inclusion (DEI). In this session, select transformational leaders discuss key initiatives that are moving the pendulum forward.

  • The problem of positive discrimination
  • Creating a truly inclusive culture – what’s working?
  • Companies and programs that stand out in terms of DEI
  • Where are we failing as an industry?


Jaya Handa

Privacy Director, Liberty Specialty Markets


Suneeta Padda

Managing Director, Padda Consulting

Lara Pedley

Global Managing Director, ISC Group

12:15 - 1:10 pm

Lunch and networking

1:10 - 2:00 pm

Panel: Choosing resilience

Resilience is a buzzword in our culture right now – but as we enter a post-pandemic business environment, it's proving to be a particularly important trait for leaders looking to excel. This session will feature industry leaders sharing moments that required resilience and the skills they leaned upon to succeed.

  • What is resilience, and how can you develop your own level of resilience?
  • What essential techniques can you use for resilience training?
  • Self-awareness, mental agility, optimism, and other traits to focus on
  • Tips for how to cope with stress and use it to perform better


Julie Courtney

Founder of Resilience Formula, Leader for Executive MBA Programme, Cambridge University


Donna Scully

Director, Carpenters Group

Cécile Fresneau

Managing Director, Insurance Division, QBE European Operations

Dr. Hema Prem

Vice President - Insurance Europe, Infosys

2:05 - 2:30 pm

Self-leadership & culture: Harnessing the power of empathy

Creating a workplace where everyone feels that they belong is more important than ever before, but how can you build supportive, cohesive environments within your organisation? In this session, improve the inclusion, productivity, and engagement of your team through tools and the inspiration that will help you become a more compassionate and effective leader, manager, or individual contributor.

  • Understand the different types of empathy and their impact on your well-being
  • Find out how empathy can have an effect upon diversity, inclusion, engagement, innovation, and happiness
  • Walk away with a simple three-step framework for being empathetic in nearly every situation

Shola Kaye

Award-winning keynote speaker, Empathy at Work, Inclusive Leadership & Communication

2:30 - 2:45 pm

Afternoon break

2:45 - 3:30 pm

Panel: Innovation: Evolving as an insurance market

Especially after a shocking year, innovation in the workplace remains necessary to stay relevant and competitive amid rapidly changing markets. How can companies create a culture of innovation and skilfully lead? What technological changes will businesses and their leaders likely need to embrace to be successful? Hear from key leaders as they share how the insurance industry has progressed in 2021 and where we are heading.

  • How has innovation played a role in your company and influenced your leadership principles?
  • Finding client success in a remote world
  • Virtual leadership: Communicating without face-to-face interaction
  • What we can expect to see in insurance in 2022 and beyond


Julia Graham

CEO, Airmic


Bruno Davila-Garcia

Global Industry Advisory, Insurance Practice, BCG

Katie Lennon

Head of Environmental, Social and Governance, UK & Lloyd’s, AXA XL

Nigel Walsh

Managing Director - Insurance, Financial Services, Google

3:35 - 4:00 pm

Closing keynote: Batman, buildings and ballerinas: How to emerge from the pandemic a stronger leader

While the pandemic has caused widespread personal and global tragedies, opportunities have also arisen out of lockdowns and working from home that many people would not otherwise have had. And we need to learn from these. This is our moment in time to capture these learnings, enable a better work-life balance, and even improve work-home gender balance for the future.

Amanda Scott will share her personal story and explore how you can become a better leader as a result of insights gained from the pandemic. For example, what can working from home mean for gender equality, the equality of those with disabilities or long-term illnesses, and the broader business agenda over the longer term? What lessons can we learn? What innovations can we bring to our businesses? How can we use our learnings to retain and engage people? Pandemics spark innovation. The people agenda is ripe for renovation. Now is the time to reset our expectations of leadership and ourselves.

Amanda Scott

Managing Director, Willis Towers Watson

4:00 pm

Closing remarks

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